Oregon Total Loss Appraisal Clause Disputes

Call Now for a Free Claim Review – 503.567.8900 Email: leveragepdx@gmail.com

In the aftermath of a car accident or in cases of theft, flood, Stolen vehicle or other unforeseen events, your vehicle might be declared a total loss by your insurance company. This term typically implies that repair costs are either equivalent to or surpass the vehicle’s retail market value. At Leverage Auto Appraisals, we believe you deserve the full retail market value for your car, inclusive of any relevant Tax, Title, and Licensing Fees, especially in Oregon where you have the legal right to dispute the insurance company’s offer if it seems unjustifiably low.

The key lies in the appraisal clause of your full coverage policy. This provision enables you to hire an independent auto appraiser, like Ken Nix, a certified expert in Oregon, to challenge what might seem like a lowball valuation from your insurer. If your insurance policy includes an appraisal provision, it typically follows these steps:

Obtain an auto appraisal (at your expense).
Your insurance company conducts its own appraisal (at its expense).
Should there be a disagreement on the vehicle’s value, both appraisers select an umpire. The costs for the umpire are split equally between you and the insurance company.
If the final appraised and negotiated value is higher than the insurance company’s last offer, they are obliged to reimburse you for reasonable appraisal expenses. (Oregon Policies Only)

At Leverage Auto Appraisals, we stand by your side in these critical moments. Whether your car has been involved in an accident, suffered damage from a storm, or been stolen, we provide a thorough, unbiased auto appraisal to ensure you receive a fair valuation. This is particularly crucial when the cost of repairs approaches or exceeds your vehicle’s market value.

In summary, don’t settle for less. If you’re facing a total loss situation in Oregon and want to dispute the insurance company’s offer, rely on Leverage Auto Appraisals for accurate, reliable, and fair auto appraisal services. Your vehicle’s true car value or vehicle value should always reflect its worth in the market, and we’re here to make sure that happens.

Oregon

Our all-inclusive auto appraisal service provides everything you need to determine the cash value of your vehicle. With us you can have peace of mind and confidence in your claim. Other companies may claim to be the best auto appraisers in the Pacific Northwest, but we don’t work for insurance companies like they do. Haven’t you already dealt with enough misdirection and manipulation from your insurance company?

Is there an auto appraiser near me? I cover all of Oregon, specializing in helping consumers with Oregon total loss insurance claims as an Oregon Certified Auto Appraiser since 2010.
Oregon Total Loss Laws. The big secret your claims rep doesn’t want you to know is if your Oregon Certified Auto Appraiser increases your claim just one cent, yes, ONE PENNY, your insurance company has to reimburse you for the cost of the total loss appraisal.
How can I negotiate with car insurance adjusters for my car’s total loss. YOU DON’T HAVE TO. Under your policy’s appraisal clause, you’re allowed to hire a vehicle appraiser and he can negotiate the claim for you.
How much more can I get? My average increase this year, is $5,768.19 or 44.78 percent of the vehicle’s value. .
When’s the best time to invoke my appraisal clause? The sooner the better. Ken has over a decade of experience working appraisal clause claims. Many insurance companies are known to give claimants a list of things to do if they want a higher value. Most of the times, this is just a ploy to get you to waste time while your vehicle goes down in value, so they can gain an even bigger advantage.

We Can Help! We specialize in Oregon Total loss Insurance claim disputes. If your vehicle has been declared a total loss and your insurance company is not providing a fair offer, and you need help, we can provide… LEVERAGE to get the value you should be receiving. Don’t go it alone, our Oregon Licensed Auto Appraiser, Ken Nix, can help you recover your full value by producing an appraisal under the appraisal clause of your insurance policy and negotiations with your insurance company.

Excellent

Leverage Auto Appraisals |Total Loss Appraiser4.9

Based on 183 reviews

Araceli Carranza

My car was hit while parked on the street outside my house and it became a total loss! Ken help me out and appraised my highlander higher than what my insurance appraised it at. My settlement was 2,340.66 more than what my insurance originally offered me. Im so thankful that i found Ken and did not go with the low offer that my insurance appraised my car at. I would totally recommend Ken to anyone! He’s definitely a pro at what he does and i will definitely use him again if ever needed! Thanks Ken! Insurance Offer: $11,659.34 Settlement: $14,000.00 Increase: $2,340.66

Response from the owner:Thank you so much for the awesome review, I really appreciate you taking the time to share your experience. Getting hit while parked is frustrating enough, and after seeing the photos you provided, that was some serious rear damage. Definitely not something anyone expects when their car is just sitting outside their home. I am really glad we were able to step in and help turn things around for you. That increase from $11,659.34 to $14,000 is exactly why it is so important to question those initial insurance valuations. Too often they come in low, and without pushing back, people end up leaving money on the table. We were able to use the appraisal clause process here in Oregon to get you closer to the true market value of your Highlander. Thank you again for your trust and the recommendation. It means a lot, and I am always here if you ever need help again. Kind regards, Ken

Bob Gallagher

Leverage Auto appraisals owner Ken handled my disputed claim with Progressive Insurance. He got me $5,000 additional dollars for my totaled dodge ram 2018 truck. I would use this company any time to fight for me. He is an expert in the industry

Response from the owner:Bob, thank you so much for the great review, I truly appreciate it. And I have to say, I had a lot of fun working with you as well. It always makes the process that much better when I get to work with good people. That $5,000 increase on your Ram was as strong as bear's breath, and exactly why it is so important to push back when the insurance company comes in low. I am really glad we were able to get you where you needed to be. Also, thank you for taking the time to include a photo. That really means a lot. It helps other people see that these are real situations with real results, not just a bunch of fake bullcrap like I see on some of these review sites. I genuinely appreciate you going the extra mile to do that. Thanks again for your trust and your kind words. I am always here if you ever need help again. Kind regards, Ken

Montana Moore

I rolled my truck in Canada while guiding and my insurance offered me 3500 less than my pay off quote and Ken was able to get them to come up 8000 dollars. I will never use anyone else of if I had to do this process again. Highly highly recommend

Response from the owner:Montana, thank you so much for the awesome review, I truly appreciate it. And more than anything, thank you for putting your trust in me. I know this one was not the easiest process and it took a little time, but getting that full $8,000 increase is exactly why we stayed the course. We probably could have wrapped things up quicker if we had only pushed for a few hundred dollars more, but that is not how I operate. If I believe there is more value there, I am going to fight for it. I am really glad we did, because that is a huge difference when it comes to getting you back to where you should be. Also, thank you for posting the photos. I mean… wow. Seeing that again, it just hits you. That was a serious accident, and the fact that you walked away from that is nothing short of amazing. The good lord was definitely looking out for you that day. I really appreciate your confidence in me and your recommendation. Hopefully you never have to go through this again, but if you do, I have got your back. Kind regards, Ken

Troy

I was rear-ended and my insurance offered me $19,489 for my 2021 Toyota Camry. Ken got me $22,005.50 which is an increase of $2,516.50! I would absolutely use Ken in the future and strongly recommend him.

Response from the owner:Troy, thank you so much for taking the time to leave a review and for trusting me with your total loss claim. I am glad we were able to increase State Farm's offer on your 2021 Toyota Camry from $19,489 to $22,005.50, putting an additional $2,516.50 in your pocket. I truly appreciate your recommendation. While this increase may not have been as dramatic as some of my other claims, every case is different, and my goal is always the same. I do everything I can to prove the true market value of a vehicle rather than simply accepting the first increase the insurance company offers. Every dollar matters when it comes time to replace your vehicle. I also hope your experience reminds other Oregon drivers that they do not have to accept the first total loss offer they receive. Many people are unaware that their policy contains an appraisal clause because it is often buried in the paperwork and rarely explained. Under Oregon law, if the appraisal increases the insurance company's final offer by even one cent, they must reimburse the reasonable cost of the appraisal. That knowledge alone has helped many people recover thousands of dollars they otherwise would have left behind. Thank you again for your trust and your recommendation. Hopefully you never need my services again, but if you do, I will always be happy to help. Kind regards, Ken

Alan Cowan

I highly recommend consulting with Ken Nix before accepting any insurance offer. My vehicle was damaged by a tow truck operator and declared totaled by State Farm. They offered me a ridiculously low settlement for a vehicle that I had purchased just one month prior. After struggling with my claims specialist for several weeks, I reached out to Ken and he was able increase my settlement to $5,009 from State Farm's initial offer $2,176. Ken knows the business extremely well and will make sure you get a fair offer.

Response from the owner:Alan, thank you for the kind words and the strong recommendation. Getting a low offer after your vehicle was damaged by a tow truck operator and declared a total loss is enough to make anyone feel like they are getting steamrolled. Buying the vehicle only one month before the loss makes that original $2,176 offer from State Farm even harder to swallow. I am really glad you reached out before accepting it. Increasing the settlement to $5,009 was a strong result and well over a 50 percent increase. I do apologize that the process took longer than normal because of my own wreck, and I truly appreciate your patience while I worked through that. Helping Oregon drivers with an insurance claim car value dispute is exactly why I do this work, and I am happy we could get you a much fairer outcome. Kind regards, Ken

Gwen Tomac

I highly recommend working with Ken at Leverage Auto Appraisals. We were a bit lost after we were rear-ended and our insurance company declared our vehicle totaled. The payout was much less than the vehicles value and we were overwhelmed. Ken explained OR state laws around this and what he would do on our behalf. It was not a quick process, but it was definitely worthwhile. In the end, Ken was able to get us a settlement much closer to the vehicles value. We are incredibly grateful to him and would 100% recommend him.

Response from the owner:Gwen, thank you so much for the wonderful review. I truly appreciate you and your family trusting me during such a stressful time. I am especially glad we were able to increase the value of your 2025 Toyota Grand Highlander Hybrid Limited from $49,415 to $56,077, resulting in an additional $6,662 for your family. I know the appraisal clause process is not always fast, but I believe it is far better to take the time to pursue a fair settlement than to simply accept a low offer. I'm grateful we were able to get much closer to the true market value of your vehicle, and I appreciate your patience throughout the process. Also, if you have not yet received reimbursement for the full cost of the appraisal, please let me know. Under Oregon law, if the appraisal results in an increase over the insurance company's last offer, they are required to reimburse your reasonable appraisal costs. I want to make sure you receive every dollar you are entitled to. Thank you again for your recommendation and your trust. It was a pleasure working with you, and I wish you and your family all the best. Kind regards, Ken

David Sudar

TLDR; Ken got us an extra 19% out of our Insurance company, and we didn't have to do anything. Easeful process. Recommended! State Farm offered us $9,533 for our totaled car. I spent 30 minutes reading their report and then looking at various sites online for what it would cost us to buy a comparable car. It was clear their offer was majorly low balling us. From what I've since learned, they basically always low ball you. Anyhow, I hired Ken / Leverage Auto Appraisals. We had one call, I sent him his fee, and from there I literally had to do zero work. He negotiated a settlement of $11,750, for an increase of $2,217. State Farm promptly sent us the check, as well as the reimbursement for Ken's fee. I had some initial hesitation over having to pay his fee up front, though based on his word with how successful he is, reading over all these positive reviews, and my own sense of the initial offer being too low, I decided that the chances of getting a valuation of at least one dollar more were very, very high, which would mean they would also reimburse the fee. Glad I did it. Thanks, Ken!

Response from the owner:David, thank you so much for the awesome and detailed review, I truly appreciate you taking the time to share your experience. Reviews like yours really help other people understand that this process works and that they do not have to just accept whatever number the insurance company puts in front of them. You did exactly what I wish more people would do, you took a little time to look at the report and compare it to the real market. It does not take long to realize when something is off. Like you said, those initial offers tend to come in low more often than not. I am really glad you trusted your instincts and decided to move forward. Getting you from $9,533 to $11,750, that $2,217 increase, is exactly why I do what I do. And I am glad the process felt easy on your end. That is always my goal, take the stress off my clients and handle everything behind the scenes. I also appreciate you mentioning the upfront fee hesitation. That is completely normal. But like you said, in Oregon, if we increase the value by even a dollar, the insurance company is required to reimburse that fee. The odds are very strong, and I am glad it worked out exactly how it should have for you. Thank you again for your trust and your recommendation. It really means a lot, and I am always here if you ever need help again. Kind regards, Ken

Scott Searcy

Sooooo glad we discovered that we could hire our own appraiser! My son hit a deer and his SUV was soon determined a total loss. Our insurance rep lowballed us with their initial $$ offer which I tried to negotiate in vain getting nowhere for literally 4 weeks. They kept unfairly comping our 1 owner, private use vehicle against former rental cars and then discounted ours additionally by $1400 for not being in showroom condition "like their rental comps"! The more I researched their comps, the more frustrated I became... They even comped vehicles with previous accidents that sold earlier where I could not look up the Carfax history... Shame on them! Even with Carfax, I found most “1 owner vehicles” deceptive with the 1 owner being a major rental company… My rep(s) eventually referred me to their total loss adjuster and all they said repeatedly was a whole lot of NO. It was insanity, 4 weeks passed & I was left fuming getting nowhere fast on my own. I researched next options then found Leverage Auto Appraisals and Ken Nix. I was a little reluctant but made the investment to bring him on to help. He quickly jumped in our claim and took over the negotiations. Within a couple weeks he succeeded in getting us THOUSANDS $$ more than I was even expecting. The kicker was - in the end, our insurance company even had to pay Ken’s fees on top of everything! Valuable life lesson learned… If you get in a total loss situation, don’t waste your valuable time trying to negotiate with your insurance rep on your own. Hire a pro… I only wish I had discovered Ken sooner as I would not have wasted weeks on end researching fair comparable vehicles & building spreadsheets to try and sway our claim with zero luck. Ken’s a pro at this. Hire him, be patient and let him fight on equal footing with your insurance rep.

Response from the owner:Scott, thank you so much for taking the time to write such a detailed review and for sharing the photos of your son's SUV. It was a beautiful vehicle, and I completely understand why you were so frustrated after spending weeks trying to negotiate on your own. One thing your experience highlights is that negotiating a total loss claim is very different from simply finding a few comparable vehicles online. The valuation company controls the valuation process, and that can make it extremely difficult for consumers to negotiate against, when they can just change the rules since they are in charge of that valuation. Even when you find better vehicles that are closer in mileage, condition, or location, they are not always willing to use them. That is one of the reasons I have dedicated nearly my entire practice to total loss appraisal disputes. After more than 16 years specializing in these claims, I know what evidence is most likely to hold up during the appraisal clause process and where to focus my efforts. Unfortunately, it's not always as simple as producing an appraisal, I also have to discredit their comps, and build value in your vehicle. Luckily, I have over 30 years experience doing that. Thank you again for trusting me with your claim. I also appreciate you mentioning that the insurance company reimbursed the full cost of the appraisal. Most importantly, I am glad we were able to secure $3,500 more than they offered. I hope you and your son never have to go through another total loss, but if you ever have questions in the future, I am always happy to help. Kind regards, Ken

Hannah Viera

Ken was absolutely the right choice for this situation and if I ever get in another car accident like this, he’s getting a call much sooner in the process. Ken was knowledgeable, thorough, and proactive. I’m so thankful to him for helping me deal with a nightmare of an insurance negotiation.

Mehdi Farjami

Ken is truly a man on Integrity. He gave me the best advice that actually helped me use as leverage to save my Car from being Totaled. I highly recommend them. Thank you Ken!

Response from the owner:Mehdi, thank you so much for the kind words, I really appreciate you taking the time to write this. It was great working with you, and I am really glad I was able to help you navigate that situation and ultimately keep your vehicle from being totaled. Not every case needs to go all the way through the appraisal clause process. Sometimes just knowing how these insurance companies operate and using the right information at the right time can make all the difference. I am glad you were able to use that leverage and get a better outcome. Thank you again for your trust and your recommendation. It truly means a lot, and I am always here if you ever need anything in the future. Kind regards, Ken

Wilson Munoz

Ken Nix from Leverage Auto Appraisas is the man!!! He was able to negotiate a fair price for my totaled Toyota Tundra, he made a terrifying and stressful process look easy by doing the work with my insurance. Ken made sure insurance don’t keep your money, highly recommend using Ken for your appraisal needs, he will deliver. Insurance Offer: $16,296.00 Settlement: $20,600.00 Increase: $4,304.00

Response from the owner:Thank you so much for the awesome review, I really appreciate you taking the time to share your experience. And thank you for posting the photos of your truck, that Tundra was a very nice truck. Always makes it a little tougher when you see how clean and well kept a vehicle was before a total loss. I am really glad I could help make a stressful situation a lot easier for you. Going from $16,296 to $20,600 is a strong result, and exactly why it is so important to challenge those initial insurance offers. Too often they come in low, and without pushing back, people end up settling for less than what their vehicle is actually worth. I truly appreciate your trust and the recommendation. It means a lot, and I am always here if you ever need help again. Kind regards, Ken

K.R.

I had a very positive experience with Leverage Auto Appraisals. Ken helped me dispute a total loss claim on my vehicle and I ended up getting a higher payout from my insurance company. The process was smooth, professional, and stress-free from start to finish. He was very responsive, explained everything clearly, and truly went above and beyond to make sure I was treated fairly. I would absolutely recommend Leverage Auto Appraisals to anyone dealing with a total loss or insurance dispute!

Response from the owner:Thank you so much for the kind words, I truly appreciate you taking the time to write this. It was awesome working with you, and I am really glad I could help make the process feel smooth and a little less stressful. That is always my goal, to take something that is usually frustrating and confusing and make it as straightforward as possible while making sure you are treated fairly. These total loss situations can be overwhelming, especially when the insurance company is not coming in where they should, so I am glad we were able to get you a better outcome. Thank you again for your trust and your recommendation. It really means a lot, and I am always here if you ever need help in the future. Kind regards, Ken

Oregon Total Loss Vehicle Appraisals

Has your Insurance Company deemed your vehicle a total loss? Are they not offering enough for your totaled car or truck? In your insurance policy, you have what is called an appraisal clause. The appraisal clause section is devised to allow you to dispute the offer your insurance company is providing.

If you do not agree with the value your own company offers, your policy may include an appraisal provision. Appraisal processes vary. Check your policy or ask the claims representative or contact us for help.

Typically:

You get an appraisal (you pay).
The company gets an appraisal (it pays).
If the appraisers don’t agree on the value, the two appraisers agree on an umpire. You and the company each pay half of the umpire’s cost.

According to OREGON LAW, Insurance companies must reimburse you for reasonable appraisal costs if the final appraised value of your vehicle is higher than the company’s last offer.

The first thing you need to do, is determine if it is a good decision to invoke your appraisal clause. LEVERAGE can help you by providing a free, no charge review of your total loss claim. This will provide you with the information to make a well informed decision as to whether you need to move forward with disputing your claim or not.

LEVERAGE specializes in Total Loss appraisals in Oregon. Unlike many large companies that use low generic staff to produce and negotiate your claim, with LEVERAGE, you get a highly qualified auto appraiser and negotiator to work with you to negotiate a fair claim so you can replace your vehicle, and move on with your life. Ken Nix works every claim himself to ensure we recover the maximum fair market value for you.

Why Hire Us?

Oregon Licensed Auto Appraiser for over 13 Years

Over 35 years Experience as a Professional Negotiator

Over 18 years Automotive sales Experience. Experience with all types of vehicles. Not just an ex estimator or adjuster.

Over 40 years of Automotive Experience

Professionally Trained One on One by Zig Ziglar, Grant Cardone, and Tom Stuker.

Worked with Hundreds of Dealer, GM's, and GSM's in Oregon while employed with Reynolds and Reynolds.

Whether you're in Coos Bay, Bend, Eugene or Portland, Ken knows you're Used Car Market.

Vehicles We Sevice

We produce total loss appraisals for Acura, Alfa Romeo, Audi, Bentley, BMW, Buick, Cadillac, Chevrolet, Chrysler, Corvette, Dodge, Ferrari, Fiat, Ford, Freightliner, GMC, Honda, Hummer, Hyundai, Infiniti, International, Isuzu, Jaguar, Jeep, Kia, Lamborghini, Land Rover, Lexus, Lincoln, Maserati, Mazda, Mercedes-Benz, Mercury, Mini-Cooper, Mitsubishi, Oldsmobile, Peterbilt, Plymouth, Pontiac, Porsche, RAM, Rolls Royce, Saab, Saturn, Scion, Shelby, Subaru, Toyota, Volkswagen, Volvo.

As well as older Diesel 1 ton and 3/4 ton Trucks with Powerstroke, Cummins, and Duramax Engines. We also provide Sprinter Van, Ram Promaster, VW Camper Vans, and other Conversion Van Total Loss Appraisals.

We also work Total Loss Claim Disputes on other specialty vehicles such as Heavy Trucks, Semi Trucks, Motorcycles, Classic Cars, Muscle Cars, Collectible Vehicles, Exotic Cars, Motor Coaches, Work Vans, Commercial Vehicles, and many more.

WHO IS KEN NIX

Ken Nix is a local Oregon Certified and Licensed Vehicle appraiser since April of 2010 has been authorized by ODOT to appraise vehicles in Oregon for over 12 years.
Ken started in the automotive industry in the 1980s and has sold and appraised tens of thousands of vehicles including late model cars and trucks, Exotics, Muscle Cars, Street Rods, Vintage, Classics, Street Rods, Camper Conversions, and even Japanese right-hand drive vans while working for multiple franchises over 20 years. Ken is the independent appraiser chosen by Ron Tonkin Gran Turismo for independent vehicle assessments.
Previously employed by Diversiform and Reynolds and Reynolds. Ken worked with local Automotive Dealers, Sales, Service and Body shops to market vehicles. Hundreds of Dealership owners, managers, and staff know and trust him. Ken also worked with Lanphere Enterprises, and many other local dealers to provide digital solutions for automotive marketing.
Ken is the founder of Volkswagen Owners Club, My GTI, and Jetta Junkie and was an Administrator for Autoguide.com for over 10 years.
Ken’s wife jokes that sometimes she’s married to Liam Neeson because Ken has a very particular set of skills, skills he’s acquired over a very long career.

OREGON LICENSED AUTO APPRAISER for over 13 years

Ken has actual long term automotive sales, appraisal and negotiation experience. Beware long term businesses with inexperienced vehicle appraisers claiming decades of experience because a relative founded the business. Make sure your automotive appraiser has the real world experience to back up their claims.
Ken’s background in training salespeople on Product Knowledge, combined with auto body repair assessment experience and his computer background provides negotiating leverage over opposing appraisers. The ability to spot bad repairs from prior damage on an opposing appraiser’s comparables to discrediting salt state and flood damaged vehicles used by your insurance company’s valuations from CCC One and Mitchell / J.D. Powers to lowball your vehicle.
Expert Negotiator. Personally trained one on one by Zig Ziglar, Tom Stuker, and Grant Cordone. Over 45 years experience as a professional negotiator.
Ken’s Automotive, Computer Technology, Legal Reseach, and Negotiating background provides a very specific skill set that makes him a nightmare to opposing appraisers.

Recent Total Loss Claim Dispute Recoveries

G. Genauer – Total Loss Dispute
Insurance Company: State Farm

Portland, Oregon
Vehicle: 2014 Volkswagen Jetta SportWagen TDI
Offer: $16,174
Settled Value: $20,500
Increase: $4,326.00

S. Mead – Total Loss Dispute
Insurance Company: Geico

Prineville, Oregon
Vehicle: 5th Wheel Toy Hauler 2016 Keystone
Rv M-387 CARBON
Offer: $42,079
Settled Value: $51,700 – May 13, 2022
Increase: $9,621

S. Arkelian – Total Loss Dispute
Insurance Company: Progressive

Portland, Oregon
Vehicle: 2018 RAM 2500 Laramie Crew Diesel 2500
Offer: $59,152.21
Settled Value: $65,625 – May 11, 2022
Increase: $6.472.79

M. Smith – Total Loss Dispute
Insurance Company: Liberty Mutual

Portland, Oregon
Vehicle: 2003 Ford Super Duty F-250 King
Ranch Crew Cab
Offer: $14327.00
Settled Value: $19,995 – May 13, 2022
Increase: $5,668

C. Wilkinson – Total Loss Dispute
Insurance Company: Progressive

Portland, Oregon
Vehicle: 2004 Toyota Tacoma 4 Door Crew Cab
Offer: $22,024.90
Settled Value: $31,500 – May 4, 2022
Increase: $9,475.10

K. Johnson – Total Loss Dispute
Insurance Company: Progressive

Portland, Oregon
Vehicle: 1995 TOYOTA LANDCRUISER
Offer: $20,653.83
Settled Value: $29,500.00
Increase: $8,846.17

LEVERAGE

Auto Appraisals

(503) 420-3001

Location

Portland, OR. 97225

Email

leveragepdx@gmail.com

Open Hours

Mon:8am – 8pm
Tue: 8am – 8pm
Wed: 8am – 8pm
Thur: 8am – 8pm
Fri: 8am – 8pm
Sat: 8am – 8pm
Sun: 8am – 8pm